ITIL® 2011 At a Glance


Springer.ITIL.2011.At.a.Glance.Jul.2012
Long, John O.
2012, VIII, 95 p. 74 illus.
SBN 978-1-4614-3897-7
Immediately available per PDF-download (no DRM, watermarked)

Content Level » Professional/practitioner

Keywords » BPMN – Best Practices – ITIL – ITIL 2011 – ITSM – Process – Service Desk – Service Menagement

Related subjects » Business & Management for Professionals – Information Systems and Applications – Innovation – Technology Management – Software Engineering

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