
Long, John O. 2012, VIII, 95 p. 74 illus. SBN 978-1-4614-3897-7 Immediately available per PDF-download (no DRM, watermarked) Content Level » Professional/practitioner Keywords » BPMN - Best Practices - ITIL - ITIL 2011 - ITSM - Process - Service Desk - Service Menagement Related subjects » Business & Management for Professionals - Information Systems and Applications - Innovation - Technology Management - Software Engineering Buy the Print, eBook, or Bundle today