Palo Alto Networks Recognized by TSIA for Outstanding Commitment to Customer Support and Success
On the heels of receiving the 2014 TSIA Star Award for Innovation in the Delivery of Support Services, Palo Alto Networks was again honored by the TSIA when it received a “Rated Outstanding Assisted North America” rating. This distinction recognizes industry leaders in assisted support – including remote phone, email and live chat support – that exhibit best practices as measured by an extensive list of detailed criteria.
To achieve this distinguished certification, Palo Alto Networks participated in a rigorous audit process that evaluated over 160 best practice criteria for delivering industry-leading technical support. The audit was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Palo Alto Networks support organization at several locations, including our headquarters in Santa Clara, CA, and our offices in Austin, TX and Chennai, India. Audits included listening to support services calls, reviewing procedures, conducting extensive team interviews, and inspecting support outcomes. Following the audits, we are happy to announce that the TSIA has determined that Palo Alto Networks assisted technical support processes exceed industry benchmarks.
Our primary focus at Palo Alto Networks is exceptional customer service and we could not be more proud to receive this distinguished certification from TSIA. Read the full announcement press release here.
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[Palo Alto Networks Blog]