For the second consecutive year, I’m happy to announce that TSIA, the Technology Services Industry Association, and J.D. Power have recognized Palo Alto Networks for providing our customers with an exceptional customer support experience. Receiving this award for two consecutive years is a true demonstration of the dedication and commitment of this talented team.
Achieving this high-level certification required Palo Alto Networks Services to undergo a rigorous evaluation process and audit and required customer satisfaction scores to be among the top 20 percent of companies globally that offer assisted technical support.
In addition to the team’s commitment to providing the absolute best possible customer experience, the services organization, under the leadership of Brett Eldridge, senior vice president of global customer services, has made significant commitment to the people, process and technology required to enable to the team to function most efficiently and effectively.
2015 & 2016 J.D. Power Certified Assisted Technical Support Program – Palo Alto Networks, Inc. has been recognized by J.D. Power for two consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.
J.D. Power 2016 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit http://www.jdpower.com or http://www.tsia.com.
2015 & 2016 TSIA Global Rated Outstanding Assisted Certification – TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a second consecutive year. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.
To read more about these accolades, please visit the following links:
- [Press Release] Palo Alto Networks Recognized by J.D. Power and TSIA for Outstanding Customer Support Experience
Despite an ever-changing threat landscape, one thing you can depend on is receiving the best possible support from Palo Alto Networks. We couldn’t be more proud to receive recognition for a second time from both TSIA and JD Power. We will continue our commitment to delivering an exceptional support experience for our customers.
Please let me know if you have any comments or questions, or contact me via Twitter anytime at @CicconeScott.
[Palo Alto Networks Research Center]