Palo Alto Networks Lauded for Outstanding Customer Support by TSIA and J.D. Power

The Technology Services Industry Association (TSIA) and J.D. Power have recognized us for our ability to deliver exceptional customer support to our customers. These prestigious industry awards include the TSIA Star Award in 2014 for Innovation in the Delivery of Support Services, TSIA Worldwide Rated Outstanding Assisted Certification and, most recently, Palo Alto Networks, North America Assisted Support, has been recognized by J.D. Power for providing outstanding customer service for its Assisted Technical Support.

Read on for details:

2015 J.D. Power Certified Assisted Technical Support Program

Palo Alto Networks is the first to have achieved the 2015 Certified Assisted Technology Support (CATS) Certification under this new program from J.D. Power for providing exceptional commitment and support to our customers.

Palo Alto Networks, Inc. North America Assisted Support has been recognized by J.D. Power for providing outstanding customer service for its Assisted Technical Support

J.D. Power 2015 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com orwww.tsia.com.

2015 TSIA Global Rated Outstanding Assisted Certification

TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.

2014 TSIA Star Award for Innovation in the Delivery of Support Services

This award recognizes the company that has embraced innovation in people, process and technology to increase agent productivity, service levels or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels.

To read more about these accolades, please visit:

• J.D. Power Outstanding Customer Service for Assisted Technical Support Press Release
• Palo Alto Networks Recognized by J.D. Power and TSIA for Exceptional Support Services
• J.D. Power Certified Assisted Technical Support Program
• TSIA Worldwide Rated Outstanding Assisted Certification Press Release
• TSIA Star Award for Innovation in the Delivery of Support Services Press Release
• Services Spotlight
• Support Web Page
• Services Award Web Page

Palo Alto Networks takes great pride in delivering an exceptional customer experience, and we are very proud to receive recognition from both TSIA and J.D. Power. We will continue our commitment to delivering an exceptional support experience for our customers.

Please let me know if you have any comments or questions, or contact me via Twitter anytime at @CicconeScott.

Scott Ciccone

[Palo Alto Networks Blog]