ITIL® 2011 At a Glance
1 min read
Long, John O.
2012, VIII, 95 p. 74 illus.
SBN 978-1-4614-3897-7
Immediately available per PDF-download (no DRM, watermarked)
Content Level » Professional/practitioner
Keywords » BPMN – Best Practices – ITIL – ITIL 2011 – ITSM – Process – Service Desk – Service Menagement
Related subjects » Business & Management for Professionals – Information Systems and Applications – Innovation – Technology Management – Software Engineering
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